Delivery & Refund

1. Refunds:

We want you to be 100% satisfied with your purchase and to love shopping online with us, so please do contact us if something isn’t right and we will do our best to make it right. If you are not satisfied with the items received, Fran and Jane are happy to offer a full refund for the value of the goods if returned by post, along with the returns documentation enclosed with your purchase within 7 working days of receipt of the goods to Fran and Jane HQ.

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. On return, all goods are subject to inspection by Fran and Jane and if items are damaged, worn, altered or washed, customers are no longer entitled to receive a refund. Please allow approximately 1 week to process your return after it has been received by Fran and Jane. You will receive an email confirmation from Fran and Jane as soon as your return or exchange has been processed. Our store policy is different to online, please note their refund policy differs.

Buyers are responsible for paying any postal costs of returning the item unless the item is not as described. Original shipping charges are non-refundable If you have any further comments or queries regarding your online purchase please contact info@franandjane.ie.

2. Exchange:

If you wish to exchange your online purchase for another item from Fran and Jane, please complete the exchange documentation enclosed with your purchase and return to Fran and Jane HQ along with the item to be exchanged. Please note that for security purposes Fran and Jane does not retain you payment details, hence if the value of your exchange is more/ or less than the original transaction amount we will need to contact you to process this new transaction.

3. Delivery and Shipping charges

Fran and Jane aim to handle all online orders as quickly and efficiently as possible. However, please note that some orders may take longer than others as we do not ship on Saturdays, Sundays, or holidays. We reserve the right to delay shipment for 2 days for security reasons. We also reserve the right to cancel orders without any explanation if there is suspicion of fraudulent activity surrounding the method of payment. Fran and Jane are not responsible for delays in customs clearance. Should there be any other delay associated with your order, you will be notified within 3 working days after placing your order. Standard shipping costs are charged by Fran and Jane based on location and we do not apply additional charges based on amount of items purchased.

All Fran and Jane prices are quoted in Euro and your credit card company will calculate the exchange rate automatically.

For up-to-date information on our services and all support facilities or if you are dissatisfied with our web site, our services or have any questions concerning these terms and conditions, please click here or contact us on info@franandjane.com or at Fran and Jane Online, Fran and Jane, Unit 14 Fashion City, Ballymount Road Upper, Dublin 24, Ireland. (Telephone: +353 14080853 ).